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Betting Rules
Retrobet Casino operates under licence OGL/2024/161/0191 issued by the Curaçao Gaming Authority and employs SSL encryption to safeguard player data and transactions.
General betting principles
These rules are intended to provide clear information about how bets are offered, accepted, recorded and settled. They apply to betting activity made through the available website or other approved betting interfaces. Additional conditions may apply to individual games, sports, competitions, markets or products. Where a specific market rule deals with a particular situation, that rule will generally be used for the relevant bet.
You are responsible for reading the information displayed on the betting screen before placing a wager. This includes the event or game name, market, selection, odds, stake, potential return, settlement method and any available restrictions. If information is unclear, incomplete or appears to be incorrect, do not confirm the bet until you have checked the details.
You must be legally permitted to gamble in the place where you are located. Access to betting services may not be available in every Australian state or territory, and certain products or forms of betting may be restricted. You are responsible for checking and complying with the laws that apply to you. You must not use the service where gambling is unlawful or where you are not authorised to do so.
Players must meet the applicable minimum age requirement and provide accurate information when creating or using an account. An account must be used only by the registered account holder. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation.
Placing and confirming a bet
- A bet is placed when you select the required options, enter or confirm your stake, review the displayed details and submit the wager through the available betting process.
- A bet is not necessarily accepted simply because a request has been submitted. Acceptance is normally shown through an on-screen confirmation, account record or other notice.
- You should check your account history or bet record after placing a wager. If a bet does not appear as accepted, do not assume that it has been placed.
- Once accepted, a bet generally cannot be changed, cancelled or withdrawn by the player unless a specific rule or feature expressly allows it.
- You must not place a bet using funds that are not available to you or attempt to bypass any account, product, stake or transaction control.
Betting information can change quickly. Odds, lines, prices, selections and market availability may be updated before a bet is accepted. The price or terms displayed at the time of acceptance are the terms used for settlement, subject to correction of an obvious error or application of a relevant specific rule.
Odds, stakes and bet types
Odds show the applicable price for a selection and may be displayed in a format available to Australian players. The odds shown on the confirmation screen are the odds associated with the accepted bet. A potential return may include the original stake, while a profit amount may exclude it. Always review the calculation shown before confirming your wager.
The permitted stake may depend on the product, market, account, payment method, applicable controls or other conditions. The betting interface will show whether a stake is accepted. A bet may be refused, reduced or subject to a different limit where a displayed restriction applies. The existence of a maximum or minimum stake does not guarantee that every bet will be accepted at that amount.
Different bet types can have different requirements. A single bet relates to one selection or outcome. A multiple or combination bet links two or more selections, so the result may depend on all required selections being valid and successful. Each-way, handicap, line, total, proposition and other specialist bets may have additional terms. Those terms will normally be shown with the market or bet slip.
For combination bets, a selection that is void, cancelled or otherwise unable to be settled may affect the remaining bet in accordance with the applicable market rules. Some combinations may be unavailable where selections are related or where the combination cannot be priced fairly. The bet slip should be checked carefully before submission.
Errors and technical issues
Reasonable steps are taken to display accurate markets, prices and results, but technical or human errors can occur. An obvious error may include an incorrect price, duplicated selection, incorrect event description, incorrect settlement information or a market being offered after it should have closed. Where an obvious error occurs, the affected bet may be corrected, cancelled or settled under the applicable rules.
If a technical problem interrupts a session, you should not repeatedly submit the same wager without first checking your bet record. A transaction can sometimes be processed even when a confirmation screen is delayed. Retrobet Casino may review duplicate, incomplete or conflicting transactions to determine what was actually received and accepted.
Events, markets and settlement
Bets are settled using the official result or settlement information recognised for the relevant event, competition, game or market. The source and method may vary depending on the product. A result can be reviewed or amended if the official result is corrected, an event is subject to an official ruling, or the applicable rules require a different settlement.
An event may be postponed, abandoned, interrupted, rescheduled, shortened or completed under unusual conditions. In these situations, the relevant market rules determine whether the bet remains active, is settled using the available result, or is declared void. Different markets connected to the same event can be treated differently, so you should read the conditions for each market rather than relying on a general assumption.
Common settlement outcomes
- A winning bet is settled when the accepted selection meets the stated conditions for the market.
- A losing bet is settled when the accepted selection does not meet those conditions.
- A void bet is treated as cancelled under the applicable rule. Depending on the bet type, the stake may be returned or the affected part of a combination may be removed.
- A market may be suspended or closed while information is checked. A bet requested during a suspension may not be accepted.
- If an event is not held, is materially changed, or cannot be settled reliably, the relevant event or market rule may provide for a void result.
The name, date and description of an event are intended to identify the market being offered. If an event is incorrectly described or a selection is clearly associated with the wrong event, the affected bet may be reviewed under the error and settlement rules. A result is not changed solely because a player disagrees with the outcome.
For live or in-play betting, information may be delayed and prices may change while an event is taking place. A market can be suspended at any time, including when a significant incident occurs. Bets accepted before a suspension may be settled according to the market rules, while requests submitted during a suspension may be rejected or not accepted.
Casino and game results
For casino games and other chance-based products, the result is determined by the game system and the rules displayed for that product. You should review the paytable, winning combinations, bonus features, round conditions and any stated game instructions before playing. A game round may be treated as completed where the wager has been accepted and the result has been generated, even if a display or connection issue prevents the result from appearing immediately.
Accounts, payments and player responsibilities
You must keep your account information current and provide information that is complete, accurate and not misleading. Identity, age, payment or account checks may be required before certain services, transactions or withdrawals can be completed. You should respond to reasonable verification requests and ensure that documents or information supplied belong to you and are genuine.
You are responsible for protecting your password, authentication details, device and account access. Notify the appropriate support channel through the website if you believe that your account has been accessed without permission. Until an issue is reported, activity carried out using valid account credentials may be treated as activity authorised by the account holder, subject to any investigation and applicable law.
Payments must be made using an approved method that you are authorised to use. You must not deposit or withdraw funds for another person, use stolen or unauthorised payment details, or attempt to disguise the source of funds. Transactions may be delayed, declined, reversed or reviewed where security, verification, payment processing or legal requirements apply.
- Review every bet before confirming it and keep your account details secure.
- Keep records of accepted bets, transactions and relevant game or market information.
- Do not chase losses, borrow money to gamble or treat betting as a way to make regular income.
- Do not use software, automated tools, bots or other methods intended to interfere with the service or gain an unfair advantage.
- Do not exploit a technical fault, pricing error, duplicate transaction or account vulnerability. Any suspected issue should be reported through the available website process.
- Follow all applicable account, payment, promotion, privacy and responsible gambling terms.
An account or transaction may be reviewed where there is a security concern, suspected fraud, unlawful activity, a breach of these rules, a payment issue or another legitimate reason. Access to some features may be restricted while a review is completed. Any action taken will be subject to the applicable terms and legal requirements.
Responsible gambling and disputes
Gambling should be an entertainment choice, not a way to solve financial problems. Set a budget before you play and only use money that you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and avoiding gambling when you are upset, tired or affected by alcohol or other substances.
Warning signs can include spending more than planned, chasing losses, hiding gambling activity, borrowing to gamble, missing important responsibilities or feeling distressed about betting. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek help from an appropriate Australian support service or qualified professional.
Tools may be available to help you manage your play, such as deposit or spending controls, time reminders, activity statements, breaks or account closure. These tools may operate differently and may not apply retrospectively to bets already accepted. Read the relevant responsible gambling information and choose controls that suit your circumstances.
Questions and disputed bets
If you believe a bet has been recorded, priced or settled incorrectly, first review the bet details, market rules and account history. Keep the relevant bet reference, date, event or game name and a clear description of the issue. Raising a question promptly helps the matter to be reviewed using the available records.
A review may consider the accepted bet record, displayed rules, transaction history, system logs, official results and any relevant information from the event or game provider. The outcome may confirm the original settlement, correct an error or apply the void provisions. A player may be asked to provide further information where necessary.
These Betting Rules are general information and do not replace the specific rules displayed for an individual product or market. They may be updated from time to time to reflect changes to the service, law, technology or operating procedures. The version available when a bet is accepted will generally be relevant to that bet, subject to corrections, specific product terms and applicable legal requirements. Always read the current rules before placing a wager.