Across four deposits with bonus codes
Terms & Conditions
Retrobet Casino operates under licence OGL/2024/161/0191 issued by the Curaçao Gaming Authority and employs SSL encryption to safeguard player data and transactions.
1. General terms and acceptance
These Terms form a legal agreement between you and the operator of Retrobet Casino. They apply to the website, your player account, available casino games, payment functions, promotional offers and other related services. If you do not agree with any part of these Terms, you must not use the website or open an account.
You should also read any game rules, promotion terms, privacy information, responsible gambling information and other notices made available on the website. Those documents form part of these Terms where they relate to your use of a particular service. If a specific promotion or game rule conflicts with these general Terms, the specific rule will apply to that promotion or game only.
The website is intended for people who are legally permitted to access online gambling services in their location. Availability of games and services may differ according to your state or territory, applicable Australian law, technical requirements and other restrictions. You are responsible for checking that online gambling is lawful for you before using the website.
Retrobet Casino may update, replace or amend these Terms when reasonably necessary, including to reflect legal, regulatory, technical or operational changes. The latest version will be made available on the website. If you continue to use the services after an updated version is published, you will be taken to have accepted the revised Terms. You should review this page regularly.
Headings are included for convenience and do not affect the meaning of these Terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These Terms should be read in a way that gives effect to applicable mandatory rights and protections.
2. Eligibility and player accounts
To create and use an account, you must meet the minimum legal age that applies where you live. In Australia, this generally means being at least 18 years old, although a higher age or additional restriction may apply in some circumstances. You must not use the website if you are under the legal gambling age, prohibited from gambling, or located in a jurisdiction where the services are not available.
You may be required to provide accurate, current and complete information during registration and at later stages of your relationship with the website. This can include information used to verify your identity, age, residence, payment method or source of funds. You must update your information if it changes and must not provide information belonging to another person.
Each player should have only one account unless the operator has expressly approved another arrangement. Accounts are personal to the registered player and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.
- You must not create an account using a false name, misleading information or another person’s identity.
- You must not allow another person to use your account or payment methods.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- You must comply with applicable laws, technical requirements and instructions displayed on the website.
- You must not attempt to bypass account, location, age, identity or responsible gambling controls.
The operator may carry out verification checks before or after an account is opened, before funds are withdrawn, when account activity appears unusual, or whenever required by law or internal procedures. You agree to provide reasonable information and documents for these checks. An account or transaction may be restricted while verification is in progress.
You are responsible for maintaining access to the email address, device and authentication details associated with your account. Notify the operator through the support options made available on the website if you believe that your account has been accessed without permission, that your details have been compromised, or that an account record is inaccurate.
3. Deposits, games, wagering and withdrawals
You may deposit funds only through payment methods that are made available on the website and that you are authorised to use. A payment method should normally be held in your own name. Deposits made through a third party, an unauthorised method or an unlawful source may be rejected, reversed or investigated.
You are responsible for checking the amount and currency of each transaction before confirming it. Deposits should be made only for the purpose of using the available gambling services. You should not deposit more than you can afford to lose. The website may apply transaction, account or responsible gambling controls, and the availability of a particular payment method may change without notice.
A game entry, wager or other transaction is generally treated as accepted when it is recorded by the website’s systems. You should check your account history and contact support promptly if you believe that a transaction has been recorded incorrectly. If there is a technical interruption, the operator may review the relevant records and take reasonable steps to correct a clear error.
Games must be used for entertainment and not as a way to generate guaranteed income. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. No result can be guaranteed, predicted or changed by a player. You must not use software, devices, scripts or methods intended to manipulate a game, interfere with the website or obtain an unfair advantage.
Before participating in a game, you should review its rules, available stakes, potential outcomes and any applicable restrictions. It is your responsibility to understand the action you are confirming. A wager should not be placed if you do not understand the game or if you are experiencing a technical problem.
You may request a withdrawal of eligible funds using the withdrawal options available to you. Withdrawals may be subject to identity, payment, security, responsible gambling and anti-financial-crime checks. The operator may require a withdrawal to be returned to the payment method used for a deposit or may use another permitted method where necessary.
Processing time can depend on verification, payment providers, bank procedures, weekends, public holidays and other factors. No particular processing period should be assumed unless it is clearly stated in the information applying to your account or transaction. You should retain relevant transaction records until a payment has been completed.
The operator may correct a clear administrative, technical or pricing error. If an amount is credited to your account by mistake, you must not use or withdraw it and the operator may recover the amount. Where a transaction is disputed, the available records and applicable game rules will be considered when reviewing the matter.
4. Promotions and responsible gambling
Promotions and bonuses
Promotions, bonuses, free plays and other incentives are subject to the specific terms displayed with the relevant offer. These terms may explain eligibility, the promotion period, qualifying deposits or games, wagering requirements, maximum or excluded amounts, expiry rules and withdrawal conditions. You should read those terms before opting in or using a promotional benefit.
A promotion may not be available to every player, account, payment method or location. Unless the relevant offer says otherwise, promotional benefits are intended for one individual and one account. The operator may refuse, withdraw or amend an offer where there is a reasonable basis to believe that the offer has been misused, claimed in error or obtained through unlawful or unfair conduct.
- Do not open multiple accounts to obtain the same promotion.
- Do not coordinate activity with other players to circumvent promotional conditions.
- Do not use automated tools, prohibited strategies or payment arrangements designed to exploit an offer.
- Check whether a promotion requires an opt-in action before you participate.
- Review any expiry date and conditions before attempting to withdraw promotional funds.
If a promotion is cancelled, incorrectly credited or used in breach of its terms, the operator may remove the relevant benefit and any associated winnings, subject to applicable law. This does not affect legitimate funds that are unrelated to the breach. Promotional terms should be read together with these general Terms and the rules of the relevant game.
Responsible gambling
Gambling should be treated as entertainment, not as a method of solving financial problems or recovering losses. Set a budget before you play and only use money that you can afford to lose. Consider taking regular breaks and stop playing if gambling is affecting your finances, relationships, work, study, sleep or wellbeing.
The website may provide account controls and responsible gambling tools, such as deposit limits, time reminders, activity information, temporary breaks or account closure. The availability and operation of these tools may depend on the service and applicable requirements. A request to restrict or close an account may take reasonable time to process, so you should stop using the account while the request is being reviewed.
If you are concerned about your gambling, consider speaking with a qualified support service, health professional or someone you trust. Do not attempt to evade a self-exclusion or account restriction by creating another account or using another person’s account. Responsible gambling tools are intended to assist you, but they do not replace your own responsibility to make safe decisions.
5. Account action, privacy, security and legal information
Suspension and account closure
The operator may suspend, restrict or close an account where it is reasonably necessary to protect players, comply with law, complete verification, investigate suspicious activity, address a technical issue, enforce these Terms or manage responsible gambling concerns. The operator may also refuse access to particular services or transactions.
If an account is closed, you must not attempt to create another account without permission. Subject to applicable law and any valid investigation, eligible remaining funds may be dealt with through an approved payment method after relevant checks are completed. Funds connected with fraud, unlawful activity, a breach of these Terms or a prohibited transaction may be withheld or handled as required by law.
Privacy and security
Personal information is handled in accordance with the Privacy Policy and applicable privacy obligations. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payment processing, security, customer support, responsible gambling, compliance and other lawful purposes described in that policy.
The operator takes reasonable steps to maintain the security and availability of the website, but uninterrupted access cannot be guaranteed. Services may be unavailable or limited because of maintenance, telecommunications problems, payment provider issues, software faults, events outside reasonable control or changes to legal requirements. You should keep your own device, browser and security software up to date.
Intellectual property and prohibited conduct
Website content, branding, text, graphics, software and other materials are protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content without permission.
You must not introduce malicious code, interfere with the website, overload its systems, scrape data, test security without authorisation or use the services in a way that could harm the operator or other players. Breaches may result in access restrictions and may be reported to the appropriate authority where required.
Complaints and governing law
If you have a question or believe that an account, payment or game matter has not been handled correctly, use the support options made available on the website. Provide enough information for the matter to be reviewed, but do not send unnecessary sensitive information. The operator may ask for further information and will assess the issue using relevant account records, transaction information and applicable rules.
To the extent permitted by law, the operator is not responsible for loss caused by your failure to protect account details, unauthorised use of your device, inaccurate information supplied by you, interruptions outside reasonable control or your failure to comply with these Terms. Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.
These Terms are intended to operate consistently with the laws and mandatory consumer protections that apply to you. Any dispute should first be raised through the available support process. If it cannot be resolved there, it may be dealt with through any complaint, review or dispute process required or permitted by applicable law.